The Complex World of Clients

Strategies for Sustainable Recovery
July 9, 2020

In this focused session, we asked three different types of clients of the Meetings Industry to share their new strategies and practices during these unprecedented times.

Here is the programme:

  • Introduction, by Pier Paolo Mariotti, Meeting Manager at EURAC Research Bolzano and Miguel Neves, Chief Social Strategist at
  • Strategy and Purchasing Changes for Corporate Clients, by Mathias Sondermann, Senior Director Head of Technology & LoB Events and Silke Lauermann, Category Procurement Manager for Marketing & Travel at SAP
  • PCOs: Responsiveness & Best practices in the Meetings Industry, by Sissi Lygnou, CEO Operations & Development PCO Services at AFEA Travel & Congress Services
  • Navigating the new association meetings landscape post-COVID-19, by Dermot Ryan, Account Director at K.I.T. Group Association & Conference Management
  • Q&A session


This webinar was produced in collaboration with the ECM Summer School faculty. For more information about the Summer School, please click here.


Feel free to (re)watch the webinar recording below!



Should you have any question, please contact Julie Clerc at